• Personal Information: This includes information that can be used to identify you as an individual, such as your name, email address, phone number, date of birth, gender, and location.
• Medical Information: This includes information about your health history, current health conditions, medications, allergies, and other health data you provide during consultations or by uploading documents.
• Services: The Grameen Digital Health mobile application, website, and all associated services offered by GDH, including appointment scheduling, doctor consultations, medication management tools, and health information resources.
• Third-Party Service Providers: Companies that support us in operating the App and Services, such as medicine delivery partners, data analytics providers, and customer support platforms.
• Users: Individuals who access and use the Shukhee App to avail the Services offered by GDH. This includes patients seeking consultations, medication delivery, or health packages.

WHAT INFORMATION WE COLLECT:

We collect two types of information through the Shukhee App:

• Personal Information: This includes information that can be used to identify you directly or indirectly, such as your name, email address, phone number, date of birth, gender, and location. We collect this information when you register for an account, schedule appointments, order medication refills, or communicate with healthcare professionals through the App
• Medical Information:This includes information about your health history, current medical conditions, medications, allergies, immunizations, test results, and other health data. We collect this information when you create a profile, complete health questionnaires, or consult with healthcare professionals through the App.

We may also collect some non-personal information automatically when you use the App, such as your device type, operating system, IP address, and browsing activity within the App. This information is used to improve the functionality of the App and personalize your experience.

HOW WE USE YOUR INFORMATION:

We use your information to provide and improve the Services, including:

• Facilitate telemedicine consultations with healthcare professionals.
• Process medication orders and manage deliveries.
• Provide health information resources and educational materials.
• Send appointment reminders and health updates.
• Respond to your inquiries and provide customer support.
• Conduct research and development to improve the Services.
• Comply with legal and regulatory requirements.

SHARING YOUR INFORMATION:

We may share your information with third-party partners to provide the Services, such as:

• Licensed healthcare professionals who provide consultations through the App.
• Medicine delivery partners who fulfill medication orders.
• Diagnostic and hospital partners who provide testing and treatment services.
• Data storage and processing providers.

We will only share your information with third-party partners who have agreed to comply with strict data security and privacy standards as per the laws and regulations. We will never share your information with third-party partners for marketing purposes without your explicit consent.

YOUR CHOICES:

You have choices regarding your information:

• Access and Update Your Information: You can access and update your personal information through the settings menu in the App.
• Control Your Communications: You can opt out of receiving promotional communications from GDH by adjusting your notification preferences in the App settings. You cannot opt out of receiving important service-related communications, such as appointment reminders.
• Delete Your Account: You can delete your account and all associated information by contacting GDH customer support.

DATA SECURITY AND RETENTION:

GDH understands the importance of protecting your personal and medical information. We are committed to implementing robust security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. Here's a detailed breakdown of our data security practices and retention policy:

Security Measures:

• Secure Data Storage: We store your information on secure servers that utilize industry-standard encryption protocols, both at rest and in transit. This encryption scrambles your data, making it unreadable to anyone without the proper decryption key.
• Access Controls: We implement strict access controls to limit access to your information only to authorized personnel who require it to fulfill their job duties related to providing the Services. These controls include multi-factor authentication and granular permission levels.
• Regular Security Reviews: We conduct regular security assessments and penetration testing to identify and address any potential vulnerabilities in our systems. We also stay updated on the latest security threats and implement necessary safeguards to mitigate them.
• Employee Training: Our employees are trained on data security best practices to ensure they handle your information responsibly.

Data Retention:

We retain your information for as long as necessary to achieve the following purposes:

• Providing the Services: This includes facilitating telemedicine consultations, processing medication orders, and managing your health information for ongoing care.
• Fulfilling Legal and Regulatory Requirements: We may be required by law to retain your information for a certain period, such as for tax or healthcare recordkeeping purposes.
• Resolving Disputes: We may need to retain your information for a reasonable period to resolve any disputes that may arise.
• Improving the Services: We may use anonymized and aggregated data to analyze usage trends and improve the functionality and user experience of the Shukhee App and Services.

Once we no longer have a legitimate business need to retain your information, we will delete it securely using industry-approved methods. This may involve data wiping or physical destruction of storage media.

TRANSPARENCY AND ACCOUNTABILITY:

We are committed to transparency regarding your data privacy. You have the following rights regarding your information:

• Access your personal information through the settings menu in the App.
• Request correction or deletion of your information by contacting GDH customer support at 10657.
• Object to the processing of your information, subject to applicable legal and regulatory requirements.

CHILDREN'S PRIVACY:

The Shukhee App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at 10657. We will delete such information from our systems upon verification.

CHANGES TO THIS PRIVACY POLICY:

We may update this Privacy Policy from time to time to reflect changes in our practices or comply with legal requirements. We will post any changes on the Shukhee App and notify you by email (if you have provided us with your email address). You are encouraged to review this Privacy Policy periodically to stay informed of any updates.

BY USING THE SHUKHEE APP AND SERVICES, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING:

• Collection, Use, Disclosure, and Retention: You consent to the collection, use, disclosure, and retention of your information as described in this Privacy Policy. This includes your personal information and medical information, which are essential for providing you with the telemedicine consultations, medication delivery, health packages, and other Services offered by Grameen Digital Healthcare Solutions (GDH).
• Compliance with Laws and Regulations: The App is primarily designed for the users of Bangladesh. GDH adheres to all applicable laws and regulations regarding data privacy and security, including the Information and Communication Technology Act (2006), the Cyber Security Act (2023), and any other relevant data protection legislation in Bangladesh. We will update our practices as these laws evolve to ensure your information is protected.
• Cross-Border Data Transfers: Your information may be transferred to and processed in countries other than Bangladesh. These countries may have different data protection laws. However, we will take all necessary steps to ensure that your information is transferred in accordance with applicable law and receives an equivalent level of protection.
• Security Measures: You acknowledge that GDH implements industry-standard security measures to safeguard your information, as detailed in the "Data Security and Retention" section of this Privacy Policy.

Contact Us

This Privacy Policy, constitutes the entire understanding between you and GDH regarding your privacy of using the Shukhee App. If you have any questions about this Privacy Policy, please contact us at 10657.